Quality Control Plan:

Spiral is committed to providing quality products and service on-time and within budget. To ensure our quality, established processes are integrated into each project. Each and every member of the Spiral team has QA responsibilities. Senior Management is responsible for providing quality-related training and taking appropriate actions for mitigating Organizational Conflicts of Interest, which includes establishment of individual non-disclosure agreements to protect against improper use and unauthorized disclosure of sensitive, proprietary and source selection information as described in the Federal Acquisition Regulation (FAR). Program managers are responsible for structuring the technical group, managing schedules, and providing general program oversight such that the framework for achieving quality products and services is established and sound. Our engineers are responsible for employing skill levels and engineering practices focused toward continually improving the level of support or product. We employ this formal set of policies, procedures and automated systems to ensure compliance with best practices and requirements specified in each task order.

Quality Services/Deliverables:

Our approach to maximizing quality is composed of:

• Empowering the Program Manager – with senior management involvement (as necessary)
• Establishing clear lines of communications between all parties
• Thorough Task Order (TO) planning and executing the plan
• Monitoring progress against the plan
• Treating team members with respect for the job they perform
• Continually monitor progress through in-process reviews
• Maintaining a staff trained and skilled in Quality principles
• Recognizing individual superior Quality performance

We focus on thoroughly understanding our customer's requirements and then deliver quality products.

Our approach to monitor quality consists of periodic:

• Internal Task Order reviews
• Program Manager status updates and formal reporting
• Program reviews
• Customer feedback on products, performance, and metrics

Corrective and Preventive Measures:

Spiral prides itself on the ability to analyze client requirements, identify potential problem areas and recommend alternative courses of action. Spiral is committed to a company philosophy that focuses on developing a realistic understanding of client needs and expectations, and maintaining internal management procedures that will guarantee flexible, timely, and effective responses to clients' needs.

Personnel Training:

Spiral believes in defining a training program that will enable career development and depth in the quality service that we deliver to our customers. Spiral's leadership team has developed a curriculum to ensure an understanding of our culture, values, and business goals are align with our customer needs. In addition to our training, we invest in our employees to achieve professional certifications and any other professional development that will meet our business and customer needs.

Ability to handle multiple Task orders:

Spiral has refined its approaches to planning and carrying out contracts and task orders to assure client requirements are achieved in a more than satisfactory manner. Spiral relies on proven management systems and its extensive cadre of experienced staff to accomplish client objectives in an efficient manner. These controls have helped Spiral complete work orders on schedule, within budget, and to the approval of its customers.

Organizational conflicts of interest:

As required, the team will submit an Organizational Conflict of Interest (OCI) mitigation plan including individual non-disclosure agreements to protect against improper use and unauthorized disclosure of sensitive, proprietary and source selection information as described in the Federal Acquisition Regulation (FAR). In pre-approved non-disclosure agreements each employee or subcontractor will agree not to appropriate or disclose sensitive, proprietary and source selection information related to this effort for his/her own use of his/her employer, or to release or discuss with third parties unless specifically authorized in writing to do so. The staff are instructed not to disclose any information that it gains access to while performing task orders (i.e. sensitive, proprietary, classified, privacy act, or source selection information) and agrees to report any improper release or disclose of such information. The company recognizes that we have a continuing obligation not to disclose sensitive, proprietary, or source selection information to any person or legal entity unless that person or legal entity is authorized by the head of the contracting agency or the contracting officer to receive such information.

Procedures to meeting urgent requirements:

Spiral's years of experience in support of diverse agencies give us tremendous understanding and experience responding to tasks with priority time requirements. Priority work orders will be processed on an expedited basis. Our team holds regular scheduling conferences to address resource availability issues required to meet delivery needs. Each manager has on-call staffing as well as the authority to coordinate with each specialty area to obtain the people needed for surge capability.